What Our Clients Have To  Say . . .  






“Rick Haines and his staff do an excellent job of providing our on-hold marketing messages.  They are also very customer service oriented.  It there’s a last minute change we need to make, they are very quick and accommodating.  I would highly recommend their services to your marketing efforts.”  


Karen Giorgio

Director of Marketing

Skyline Medical Center and Skyline Madison Campus



“Sound Solutions takes the work out of message on hold. Their team literally updates my messages on the same business day I send them, and most often, the updates occur within a couple of hours. Rick and his team have a customer-focused approach to business, and he has complied with any request I have had of him, and done so with a smile. I recommend Sound Solutions to any business considering an on-hold message system.”


Shawna Zody

Director, Marketing and Public Relations

Hendersonville Medical Center and Portland Medical Center



“Sound Solutions is always quick to take care of needs, turn around requests and always provides a professional product.  They make the task to produce a message on hold as quick and easy as possible.  They even offer suggestions to make the final product the best it can be.”


Lisa Brown
Marketing Communications Specialist
Redmond Regional Medical Center and Polk Medical Center



“I have worked with Sound Solutions for several years, at two different hospitals. I have found their service to exceed my expectations. Rick and his staff are very prompt in returning calls and emails, making changes and in production. I have also worked with another major company and I can unequivocally say that Sound Solutions is the easiest to work with and the quality is equal or better.”


Betty Weaver

Director of Marketing

Horizon Medical Center



“Sound Solutions on Hold provides the total package of services for on-hold messaging.  I was leery of trying on-hold messaging because I wasn’t a great script writer.  With Sound Solutions, you have no worries.  From idea inception to final product, Sound Solutions provides you with the utmost quality and sound presentation you could hope for on the telephone.  If you have the services, events, and people to market, Sound Solutions will do the rest.  Rick and Sharon Haines will exceed your expectations every time, and they will provide outstanding customer service at a price to fit any budget.  Montgomery Regional Hospital puts a high priority on marketing and customer service.  Sound Solutions on Hold was a great help in achieving our communication goals.”


Suzanne Barnette

Administrative Director of Medical Education

Montgomery Regional Hospital



“I’ve been working with Sound Solutions On-Hold for a year now, and my message is always posted correctly and within a few hours of my request. When I needed a hurried change mid-month, they updated it immediately and without any additional charge.”


Bri Brown

Director of Marketing and Public Relations

StoneCrest Medical Center




“Sound Solutions always provides excellent service without delay. This high level of efficiency leaves us satisfied time and time again.”


Jake Alger

Marketing Coordinator

West Valley Medical Center




“Southern Hills has used Sound Solutions On Hold since 1992. We have always been pleased with their ability to produce quality recordings, counsel us on appropriate equipment, and keep our system as effective as possible. Their team is helpful, responsive and focused on excellence. We are pleased to have them on our communications team.”


Karen Litterer Baker

Marketing Director

Southern Hills Medical Center



You are so easy to work with. Anytime I need a change, it’s done quickly by just the nicest staff. (Lori Corley, Oral Surgical Institute)



“Our patients like the messages-on-hold. We have an office policy of not keeping patients on hold more than 30 seconds, but they still get useful information in that time.” (Dr. Joseph Perlman, Advanced Plastic Surgery Center)


Tennessee Women's Care


Great reminders to update our productions and the scripts are always done properly with help in choosing topics and music selections. Very easy to work with in all areas. (Libby Robins, Nashville OB/GYN Associates)



“We’ve worked with Rick and Sharon at Sound Solutions On Hold for many years.  We enjoy the service they provide and the newsletters that Sharon sends out.  Sound Solutions is a great company to work with.  The Christmas tape they did for us last season was so awesome and we got many compliments on it.  Keep up the good work!” (Kristal Rone, Marketing Director, Centennial Pediatrics)


PHA logo


“We have used Sound Solutions on Hold since 2000. We use our messages to not only market our practice, but also to educate our patients. Working with Rick Haines and his staff has been wonderful. They are all extremely helpful and professional.” (Janet Compagana, Practice Administrator, Pediatric Healthcare Associates)




“Sound Solutions On Hold has been a great marketing asset for our company. Highly recommend them for any business, small to large” (Anna Wheley, Brindley Construction Company)




“I listen to the on hold message and it's outstanding....you and your staff did an excellent job on the message and I like the music.  Give each one that was a part of this my appreciation for a job well done.” (Judy Bowling, Community Relations Coordinator, Rogers Group, Inc.


Clarksville, TN



Should you have a message to be professionally delivered, you have arrived at your destination. I have no reservations in recommending Sound Solutions On Hold as your provider of choice. (Artie Manning, Clarksville Gas and Water)




As always, you again have done a great job! Thanks you and your staff for providing "quality service"! (John Schott, TradeBank of Wichita)




Mr. Haines is very efficient in keeping us informed of equipment upgrades and when it is time to change our message. The messages are always produced in a timely and professional manner. (Amy Byers, Director of Marketing, Murfreesboro Department of Electricity)




Everything is working beautifully. It is such an improvement. We used to get quite a few hang ups from people who didn't know if they had been disconnected or what when on hold. So they would hang up and call back. That hasn't been happening since we installed the program. (Darlene Cauthen, Provair Fuel Cell Technology)




I am very pleased with the quality of the recording. It has received unanimous approval by all concerned. Thanks for your good work. (Charlie Torano, Torano Cigars)





“Extremely easy to work with. Always on top of things. Letting us know when messages need to be updated. Very professional. (Judy White, VP Marketing, Bank of the South)




Whenever possible I like to recognize companies and individuals who have provided exceptional service to VisionAmerica. One of these companies and individuals is Sound Solutions On Hold and Rick Haines. (Jeffrey Kegarise, OD, Center Director, VisionAmerica)


Mid State Neurosurgery's logo


I want you to know how much our patients are enjoying listening to the on-hold message that your company produced for our group. We are delighted that we made the decision to work with your company. (Elissa Christiansen, Administrator, Mid State Neurology)