QUESTIONS ABOUT SOUND SOLUTIONS

 

 

Frequently Asked Questions

1) Why do we need Message On Hold?

2) What type of message delivery system is featured?

3) Is the system compatible with all types of telephone systems?

4) What is the equipment set-up procedure?

5) Is there an equipment warranty? What type?

6) What message production facilities do you have available (music, voice, etc.)?

7) What is the message length?

8) How is the script writing process handled?

9) Are there special messages for Christmas holidays?

10) What is the message production time?

11) What if we are not pleased with a production?

12) Who is responsible for copyright/license fees and how are these fees paid?

13) What is your pricing/leasing structure (equipment, messages, etc.)?

14) What is the payment schedule?

15) What is the contract length?

16) Is the contract automatically renewed with the current price structure?

17) How is your customer service support structured?

18) How is your technical support structured?

19) What is the distribution process for multiple locations?

 

CONCEPT

Why do we need Message On Hold?

Getting put on hold is far from rare: recent studies found 75% of callers were placed on hold. This study also found that playing message on hold instead of music or leaving the customer in silence had the following results:

- Hang-ups were reduced by 50 to 80 percent.

- Callers were willing to wait up to 130% longer with message on hold.

- Average message recall after 72 hours was over 75%.

- Almost 90% of callers learned about a product or service they didn't know about.

          Providing an "Audio Newsletter" to your customers while they are waiting to speak to a member of your staff is the most cost effective means available today to enhance the image of your facilities, improve your public relations and increase your bottom line.

 

EQUIPMENT

What type of message delivery system is featured?

The equipment provided is digital. Auto-download and Remote-download digital announcer are available. Included is all required mounting hardware, 12V power supply and audio patch cord.

 

Is the system compatible with all types of telephone systems?

The system is compatible with all switches having Music On Hold capability.

 

What is the equipment set-up procedure?

Equipment may be either wall or shelf mounted. Complete instructions are provided with each piece of equipment.

Is there an equipment warranty? What type?

There is a complete warranty. Should there be a problem with the equipment, a replacement will be provided to minimize client "down time."

 

MESSAGES

What message production facilities do you have available (music, voice, etc.)?

A complete production facility is used to produce your messages. Facilities feature an extensive music library and a variety of technically advanced sound equipment. All productions feature copyrighted scripts, fully licensed music, professional male or female voice talents and audio engineering.

 

What is the message length?

Standard message length is four minutes. Upgrades for longer productions are available.

 

How is the script writing process handled?

Our staff is prepared to write your scripts each month based on information and guidance you provide. Completed scripts are provided via e-mail or fax for review and approval or editing. No messages are ever produced without your prior approval.

Are there special messages for Christmas holidays?

A "Generic" holiday message is provided at no cost or charge against the number of message changes provided in your program. You may, however, use one of your normal message changes to secure a customized holiday message.

What is the message production time?

Normal production time takes up to ten days.

 

What if we are not pleased with a production?

All productions come with a 100% satisfaction guarantee.

Who is responsible for copyright/license fees and how are these fees paid?

Sound Solutions On Hold is responsible for all music licensing. All music is purchased by us and licensed for the sole purpose of On-Hold Programming.

CONTRACT AND PRICING

What is your pricing/leasing structure (equipment, messages, etc.)?

The programs being offered are available in packages or as single productions. Specific rates are determined by agreement length, number of productions and payment preference.

What is the payment schedule?

Payment for the purchase option is COD. Subscription and Lease plans are also available.

What is the contract length?

From one month through thirty-six months. Designed to meet the specific needs and desires of the client.

Is the contract automatically renewed with the current price structure?

Yes. With equipment discounts.

 

CUSTOMER SERVICE

How is your customer service support structured?

Each client may contact our Customer Service Supervisor at the toll free number provided.

How is your technical support structured?

Technical support is provided by calling the toll free number listed for Customer Service. Complete Operating Instructions are included with the each piece of equipment.

What is the distribution process for multiple locations?

Distribution will be made as requested by the client. We are prepared to furnish completed productions directly to each location or all productions can be forwarded to a designated location for distribution at the client's discretion.